Booking.com Guests Are Not Receiving Emails | |
Why are my Booking.com guests not receiving emails sent from ZimmerSoftware? | |
I sent a pre-check-in email via CloudRooms, but the guest did not receive any message in the Booking.com chat. What could be the reason? | |
If guests are not receiving your emails in the Booking.com chat, it is very likely that your messages are being classified as spam. To prevent this, you can whitelist specific email addresses in Booking.com that will be used for communication with your guests.
Here is the relevant help article from Booking.com: https://partner.booking.com/en-us/help/legal-security/security/all-about-our-messaging-security-settings Which email addresses should you whitelist? This depends on your settings in CloudRooms. Please check the “Mode” under Settings/Email&Chat Below is an overview of the different options and the recommended email addresses you should whitelist: - "Reply-To”: no-reply@zimmersoftware.at, no-reply@zimmersoftware.de, no-reply@zimmersoftware.ch - “Direct”: Your own email address is used as the sender. Please whitelist the email address configured under Settings/General. - “External Server (SMTP)”: Your own email address from your SMTP server. | |
