Time clock not working due to IP restriction | |
I wasn’t able to clock in or clock out today. It says “Restriction / IP address” below the names. What happened? | |
An IP restriction has been set up for the time clock. This means the time clock can only be used from the hotel’s network.
If it still doesn’t work, the following reasons could be responsible: Connected via GSM/mobile data: You might be trying to access it from your mobile phone and are not connected via the hotel’s Wi-Fi, but instead via mobile data (GSM). Many phones automatically switch to mobile data when the Wi-Fi signal is weak. Please double-check that you are really connected to the hotel’s Wi-Fi network and, if necessary, turn off mobile data. The hotel’s IP address has changed: It’s possible that the hotel’s public IP address has changed. This can happen if the internet provider was changed or if no static IP address was booked with the provider. You can check this under Info/Security: Info/IPs-addresses There you will see all logins, their (approximate) locations, the operating systems used, and the associated IP addresses. The system tries to determine a main IP address based on previous logins – this one is highlighted in green. Try to identify which logins came from the hotel network and check whether the IP address has changed. If the hotel’s IP address has indeed changed, you can update the IP restriction here: Settings/duty-roster At the very bottom in the “Time Clock” section, under the item “Time recording: Restrict by IP address”, you can enter the desired IP address. Enter the new IP address there to update the restriction to the new address, or delete the IP address completely to disable the IP restriction. | |
